Support
FAQs
Answers to our most common questions.
Orders and shipping
How long does delivery take?
US orders typically arrive in 5-10 business days. International orders take 7-21 business days depending on destination.
How do I track my order?
A tracking number is emailed once your order ships. You can also track your order on our Order Tracking page.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties or import fees.
Products
Are your cues authentic?
Yes. All Predator, Mezz, and other brand cues sold on Premier Cues are 100% authentic and sourced from authorized distributors.
Do cues come with a warranty?
Cues carry the manufacturer warranty. Contact us with the brand and model and we will assist with any warranty claim.
Returns and payments
What is your return policy?
We accept returns within 30 days of delivery on unused items in original condition. See our Returns and Refund Policy for full details.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. See our Payment Methods page for the full list.
Contact and support
How do I contact customer support?
Email us at support@premiercues.co or call +1 701 214 0492. We typically respond within 24 hours on business days.
Last updated: June 2026
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- Email:support@premiercues.co
- Phone:+1 701 214 0492